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Contact details and enquiry form
Last updated: 15 October 2026
Have a question about Mela Bear, an order or a return? Get in touch and we’ll help. If you have an order number, include it so we can find the purchase more easily.
Customer care
Email: colbyecomllc@gmail.com
Telephone: +48 730 539 000
The telephone number is international; your provider’s normal international call charges may apply. Email is available as an alternative. Please do not send passwords, full card details or unnecessary health information.
Company and correspondence
MELA BEAR is a trading brand of Colby COMMERCE LLC, a limited liability company organised in Wyoming, United States. Wyoming entity ID: 2026-002075090. Registered and principal office: 33 N Gould St, Sheridan, WY 82801, United States.
You may send complaints, legal correspondence or cancellation notices to this address. Please request parcel return instructions by email instead of assuming it is a return depot.
Returns, faults and privacy
To cancel, email us a clear statement that you wish to cancel; you do not need permission or a special form. For a faulty item, tell us what happened and we will help with the appropriate remedy. Our Returns & Refunds Policy explains the process.
For data protection enquiries or to exercise your rights, use the same email or postal address. Read our Privacy Policy for details.
